RETURNS
RETURNS AND EXCHANGE POLICIES
If for any reason you are not satisfied with your purchase, you may return your product(s) within thirty (30) days of the order date for a full refund or exchange. Returns will not be accepted after thirty (30) days. All returns or exchanges must have a return merchandise authorization (RMA) number, which can be obtained by calling 800-569-0570. Please make sure to write the RMA number clearly on the outside of the package when you return the product. Returns sent back without an RMA or sent to the wrong location will be rejected, and handling fees may be added to cover the cost. Please note that the return must be received back within the thirty (30) day period to be eligible for a refund or exchange.
Certain items are not eligible for returns: These includes items such as equipment, custom products, items on allocation, discounted items, bulk purchase or deals, and special order items. It should be noted that such non-refundable items aren't identified on estimates, sales orders, or packing lists. Additionally, any costs related to shipping, handling, installation, and other related charges cannot be refunded. A written request can be submitted to reconsider the returnability of these items. However, this request must be made before the actual purchase. Each request will be individually evaluated and must be formally submitted in writing. You also need to receive a written response for your request in order for it to be considered.
Please be aware that all pictures on our website or in our catalog are for illustration purposes only and may not reflect the actual product being purchased.
RETURN AND EXCHANGE INFORMATION Approval is required for all returns or exchanges. To be eligible, items must be in brand new condition and include all original packing materials, manuals, and blank warranty cards. Products deemed inappropriate for resale will not be accepted for refund or exchange. Merchandise must be in its original packaging to qualify for a refund or credit. Any marked or stickered items or those with crushed packaging will not be accepted. Sterile items and products that cannot be resold once opened cannot be returned. Any product that has been worn or has come into contact with the human body, even if it's in new condition, cannot be returned or exchanged due to health regulations and safety concerns. Dealmed will reimburse shipping costs and reship orders if they were shipped in error. However, equipment, devices, special order items, custom-made items, vaccines, and temperature-controlled items are non-returnable.
RETURN OR EXCHANGE PROCEDURE To return a product, you must obtain a Return Merchandise Authorization (RMA) number from Dealmed. To do so, please call our customer service department during normal operating hours at 800-569-0570, option 2, or email us at support@dealmed.com. Prior to processing a return or exchange, please have the following information readily available:
* Your name and/or your company name
* Invoice number or account number
* Your contact information, including telephone number
* Item(s) and item(s) numbers you wish to return or exchange
Upon approval, we will provide you with a RMA number and return address. It is the customer's responsibility to pay for all shipping, handling, and related costs when processing a return or exchange. Dealmed will not be responsible for returned shipping costs unless the error is on our end. Please ensure that the returned merchandise arrive in a timely manner as it is your responsibility to do so. All orders being returned must be received within 10 days of obtaining a RMA number. Please do not send any returns to our corporate headquarters as they will not be accepted. Returns must be received no later than 30 days after receipt.
REFUNDS Refunds will be issued via the original payment method within 10 business days of the return. Please note that equipment, devices, special order items, custom-made items, vaccines, temperature-controlled items, discounted items or special deals, and items on allocation are non-returnable and non-refundable, except for merchandise with defective quality or workmanship as determined by Dealmed. This policy applies to all orders, even if the item is not marked with any of the criteria on any of the documents such as packing slips or invoices.
Shipping and handling charges are also non-refundable.
If you request to cancel an order after it has been placed, the request will be processed as a return, and all applicable policies and costs related to the cancellation request will remain in full force. This includes the non-refundable and non-returnable status of items on allocation. Please check the terms and conditions of your order to determine whether it is eligible for cancellation or return, and what fees may apply. If you have any questions or concerns, please contact your sales representative or customer service for assistance.
Accounts with credit terms will be issued a credit memo which can be applied as payment towards open balances, but are not automatically applied. Credit memos that are not used within 12 months of issuance are automatically closed out and voided. Please make sure to use your credit memo in a timely manner to avoid any issues.
DAMAGES/SHORTAGES/MISSING CLAIMS While rare, packages may occasionally be damaged, packaged with the wrong item, missing an item, lost, or lost in transit. If a shipment is damaged, please note the damage on the delivery receipt and contact customer service to assist with a claim. The repair or replacement of defective merchandise will be based on the respective manufacturer's warranty policies.
If an item is damaged, we will work diligently to repair the product(s) by arranging for part replacements. If a replacement part cannot be obtained, we will ship a new item. Please note that cancellations on damaged products after the order has arrived will not be accepted. Cancellations will be treated as a standard return based on our return policies.
If an order has not been packed in full or is missing items, (shortages) or has not been received, cannot be found, or is missing, please contact customer service immediately. All shortages and missing claims must be reported within two business days of receipt of the order. Claims after two business days will not be accepted.
PRODUCT QUALITY CONCERNS In the event of any issues or concerns regarding the quality of Dealmed Originals, or any brand-specific items, we kindly request you to document these in writing and submit a report via email to QC@dealmed.com. Depending on the issue, you can expect to receive a response within a 30-day period. All drugs and pharmaceuticals ship with a minimum of a 90-day expiration date. If you receive an item that is short-dated less than the 90-day minimum, please contact customer service.
Certain items are not eligible for returns: These includes items such as equipment, custom products, items on allocation, discounted items, bulk purchase or deals, and special order items. It should be noted that such non-refundable items aren't identified on estimates, sales orders, or packing lists. Additionally, any costs related to shipping, handling, installation, and other related charges cannot be refunded. A written request can be submitted to reconsider the returnability of these items. However, this request must be made before the actual purchase. Each request will be individually evaluated and must be formally submitted in writing. You also need to receive a written response for your request in order for it to be considered.
Please be aware that all pictures on our website or in our catalog are for illustration purposes only and may not reflect the actual product being purchased.
RETURN AND EXCHANGE INFORMATION Approval is required for all returns or exchanges. To be eligible, items must be in brand new condition and include all original packing materials, manuals, and blank warranty cards. Products deemed inappropriate for resale will not be accepted for refund or exchange. Merchandise must be in its original packaging to qualify for a refund or credit. Any marked or stickered items or those with crushed packaging will not be accepted. Sterile items and products that cannot be resold once opened cannot be returned. Any product that has been worn or has come into contact with the human body, even if it's in new condition, cannot be returned or exchanged due to health regulations and safety concerns. Dealmed will reimburse shipping costs and reship orders if they were shipped in error. However, equipment, devices, special order items, custom-made items, vaccines, and temperature-controlled items are non-returnable.
RETURN OR EXCHANGE PROCEDURE To return a product, you must obtain a Return Merchandise Authorization (RMA) number from Dealmed. To do so, please call our customer service department during normal operating hours at 800-569-0570, option 2, or email us at support@dealmed.com. Prior to processing a return or exchange, please have the following information readily available:
* Your name and/or your company name
* Invoice number or account number
* Your contact information, including telephone number
* Item(s) and item(s) numbers you wish to return or exchange
Upon approval, we will provide you with a RMA number and return address. It is the customer's responsibility to pay for all shipping, handling, and related costs when processing a return or exchange. Dealmed will not be responsible for returned shipping costs unless the error is on our end. Please ensure that the returned merchandise arrive in a timely manner as it is your responsibility to do so. All orders being returned must be received within 10 days of obtaining a RMA number. Please do not send any returns to our corporate headquarters as they will not be accepted. Returns must be received no later than 30 days after receipt.
REFUNDS Refunds will be issued via the original payment method within 10 business days of the return. Please note that equipment, devices, special order items, custom-made items, vaccines, temperature-controlled items, discounted items or special deals, and items on allocation are non-returnable and non-refundable, except for merchandise with defective quality or workmanship as determined by Dealmed. This policy applies to all orders, even if the item is not marked with any of the criteria on any of the documents such as packing slips or invoices.
Shipping and handling charges are also non-refundable.
If you request to cancel an order after it has been placed, the request will be processed as a return, and all applicable policies and costs related to the cancellation request will remain in full force. This includes the non-refundable and non-returnable status of items on allocation. Please check the terms and conditions of your order to determine whether it is eligible for cancellation or return, and what fees may apply. If you have any questions or concerns, please contact your sales representative or customer service for assistance.
Accounts with credit terms will be issued a credit memo which can be applied as payment towards open balances, but are not automatically applied. Credit memos that are not used within 12 months of issuance are automatically closed out and voided. Please make sure to use your credit memo in a timely manner to avoid any issues.
DAMAGES/SHORTAGES/MISSING CLAIMS While rare, packages may occasionally be damaged, packaged with the wrong item, missing an item, lost, or lost in transit. If a shipment is damaged, please note the damage on the delivery receipt and contact customer service to assist with a claim. The repair or replacement of defective merchandise will be based on the respective manufacturer's warranty policies.
If an item is damaged, we will work diligently to repair the product(s) by arranging for part replacements. If a replacement part cannot be obtained, we will ship a new item. Please note that cancellations on damaged products after the order has arrived will not be accepted. Cancellations will be treated as a standard return based on our return policies.
If an order has not been packed in full or is missing items, (shortages) or has not been received, cannot be found, or is missing, please contact customer service immediately. All shortages and missing claims must be reported within two business days of receipt of the order. Claims after two business days will not be accepted.
PRODUCT QUALITY CONCERNS In the event of any issues or concerns regarding the quality of Dealmed Originals, or any brand-specific items, we kindly request you to document these in writing and submit a report via email to QC@dealmed.com. Depending on the issue, you can expect to receive a response within a 30-day period. All drugs and pharmaceuticals ship with a minimum of a 90-day expiration date. If you receive an item that is short-dated less than the 90-day minimum, please contact customer service.
